Coronavirus: information and updates

Volunteer charity shop Supervisor Middlesbrough

Opportunity details

  • 93 Linthorpe Road, Middlesbrough, North Yorkshire, TS1 5DD, North Yorkshire
  • Weekdays, Weekends
  • Charity shop
  • Customer service, Team work

Minimum time commitment: 1 hour per week

Support shop staff and volunteers, develop your skills and be a disability gamechanger in your local community.

About your role

You will help raise vital charity income to fund our work to achieve everyday equality for disabled people. As a Lead Volunteer for Scope you will help to oversee the running of our shop and support other volunteers to have a great experience. Once you’ve completed the training, you might get involved in:

  • Being a key-holder, opening and closing the shop
  • Overseeing and supporting other volunteers
  • Supporting the shop manager and assistant manager
  • Banking and cashing up
  • In-store promotions and campaigns

Where and when

You will be based at 93 Linthorpe Road, Middlesbrough, North Yorkshire, TS1 5DD. This is a very flexible role however we do require a commitment of a minimum of 16 hours per week. We are open 7 days a week, so chat to us about the hours and days that suit you.

Skills needed

  • Motivated to complete training modules
  • Reliable and responsible
  • Good communication skills
  • Problem solver
  • Motivated to develop leadership skills and confidence
  • Keen to learn
  • Some experience of volunteering in retail is desirable but not essential

Skills you’ll gain

  • Running a retail store
  • Customer service
  • Leadership
  • Supporting and supervising volunteers
  • Coaching and mentoring
  • Cash handling and banking
  • Excellent customer service
  • Valuable experience for your CV
  • Experience in a large national disability charity

The support you will get

  • Volunteer induction into Scope 
  • Relevant training to do your role efficiently and safely 
  • Access to a wealth of online training modules and videos hosted by Scope and Charity Learning Consortium 
  • Opportunity to train up to Level 2 Lead Volunteer once you’ve completed Level 1
  • Information on development opportunities such as NVQ training and paid roles 
  • One to one support and regular catch ups with your manager  
  • Agreed out of pocket expenses (if you have any) 
  • Reasonable adjustments to make the role accessible to you 
  • A work-related reference for you 


Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. We expect all trustees, staff and volunteers to share this commitment.

COVID-19 Guidance

In light of recent government advice on Covid- 19, you will be asked to wear a face mask whilst volunteering in our shops unless you are exempt. Our shops teams are doing everything they can to support staff and volunteers to feel safe in store.

**Please note: if you would like to progress from Level 1 to take on Level 2 training a DBS check will be required at the time.


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