Volunteer Customer Service Assistant - Northwich

Minimum time commitment: 1 hour per week

Volunteer Driver

Help to keep our charity shop stock moving and be a disability gamechanger in your local community.

About your role

You will support the Northwich charity shop by collecting stock donations from people’s houses and bringing it to the store. You will use your own vehicle to drive stock to the store, working as part of a team with shop staff and volunteers.

You’ll be helping us to raise charity income, funding our work to achieve everyday equality for disabled people. As a Volunteer for Scope you can take pride in knowing you’ve made a difference to disabled people and their families at a time of need.

Where and when

You will be operating between our Northwich shop and collection locations in the local area. We’d love your help for a minimum of two hours per week, but you can talk to our shop staff about how much time you can give.

Skills needed

You don’t need special skills or experience to volunteer, just a positive attitude and a friendly approach to chatting with other people. There may be some heavy lifting required on some occasions.

You must have your own car or van and a clean driving licence. You will need to let your insurer know that you’re using your car for volunteering (this won’t affect your insurance costs).

You’ll need to be reliable and able to work as part of a friendly team.

Skills you’ll gain

Teamwork
Stock management
Health and safety
Communication skills
Retail skills
Valuable experience for your CV
Experience in a large national disability charity

The support you will get

Volunteer induction into Scope
Relevant training to do your role efficiently and safely
Access to a wealth of online training modules and videos hosted by Scope and Charity Learning Consortium
Information on development opportunities such as NVQ training, Lead Volunteer opportunities and paid roles
One to one support and regular catch ups with your manager
Agreed out of pocket expenses (if you have any)
Reasonable adjustments to make the role accessible to you
A work-related reference for you

Safeguarding

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. We expect all trustees, staff and volunteers to share this commitment.