At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
Main Responsibilities:
• To work in conjunction with the team to contribute and plan daily activities to a high quality standard and in-line with the service monthly calendar.
• To take the lead in activities, engage with and support customers with their learning needs on an individual basis when required.
• To be responsible for overseeing and keeping updated customer records, including safeguarding files and risk assessments.
• Engaging with the customers each day ensuring that they obtaining the correct level of support to meet their individual needs and in accordance with their individual plans.
• Take responsibility for key customers as a Key Worker for assigned individuals.
We are committed to Equality, Diversity and Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action.
We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
Main Requirements (for full details, check the job description and person specification):
• To pro-actively research, organise, facilitate and implement a range of individual, paired and group activities, within and outside of the Centre, which promote each customer’s independence and choice. With appropriate support, make recommendations or decisions for customers within established policy and procedures; for example, to ensure full coverage of the ‘I am’ statements
• To liaise with other agencies, when required, dealing with a range of complex enquiries in the absence of the Service Manager and/or Senior Support Officer, as and when agreed. This may include representing the organisation externally at times, when directed.
• To participate in staff meetings, supervision, yearly appraisal system and identified training required for the role, including eLearning, safeguarding and GDPR, demonstrating personal responsibility for your own, continuous professional
• To be alert and aware of issues or incidents concerning customers and report these to the Service Manager, or Senior Support Officer in her absence. To record all concerns and update the relevant customer Safeguarding records
• Appointments are subject to Family Action’s pre-employment checks, including receiving a satisfactory disclosure from the Disclosure and Barring Service – adults enhanced DBS level