Safeguarding policy

Policy statement

Safeguarding means protecting peoples’ health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. It means taking all reasonable steps to prevent harm and abuse from occurring, to protect people from that harm, and to respond appropriately when harm has occurred.

At Scope, we take safeguarding very seriously and believe that safeguarding people is everyone’s responsibility. The following has been agreed as Scopes’ corporate statement on its safeguarding commitment:

“Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children, young people, and adults at risk of abuse and neglect. Scope expects all trustees, colleagues, and volunteers to share this commitment.”

Scope acknowledges there are some people who fall under the statutory safeguarding definition, and others who will need safeguarding when they are at risk of harm, abuse, or neglect. Scope encourages safeguarding concerns of any kind, about anyone, to be reported as detailed in the Safeguarding Procedures, and Safeguarding Guidance documents.

Scope is committed to providing a workplace free from any harassment and will take proactive measures to prevent this from happening.

Purpose

The purpose of this policy is to safeguard anyone that we become aware of who is at risk of abuse or neglect. Not just those that we have a legal responsibility or duty of care to protect. This includes responding to safeguarding concerns about our:

  • Customers
  • Colleagues
  • Partners
  • Consultants
  • Trustees

The policy also acknowledges our response to non-recent concerns of abuse or neglect. Made by, or on behalf of those, who were in receipt of Scope’s regulated services.

This policy describes your individual responsibility for safeguarding, what you must do if you are worried about someone, and how Scope demonstrates its commitment to safeguarding.

Scope

This policy applies to all aspects of Scope. It applies to all trustees, paid and unpaid colleagues, and anyone else working on behalf of Scope.

This policy covers all activity and services provided by Scope now and those that were provided by Scope in the past. For the avoidance of doubt, this includes services delivered from any location, including online. Scope recognises that safeguarding risks extend to digital and online environments. Including online abuse, exploitation and grooming.

This policy applies to temporary colleagues, as well as partners and suppliers that deliver services on behalf of or in collaboration with Scope. Scope expects partners, suppliers, and organisations we work with to share our commitment to safeguarding. And to have appropriate safeguarding arrangements in place.

This policy is reviewed, endorsed, and approved by the board of trustees regularly or when legislation changes. Scope will apply appropriate disciplinary measures to colleagues who are found in deliberate breach of this policy. This policy aligns with safeguarding legislation across England, Scotland, Wales, and Northern Ireland.

Safeguarding Legislation

Safeguarding Children

We have a responsibility to all children in contact with our services, activities, and our colleagues. We must identify and share concerns as stated in the following legislation:

  • England and Wales: Working Together to Safeguard Children (2026)
  • Scotland: National Guidance for Child Protection in Scotland (2023)
  • Northern Ireland: Co-operating to Safeguard Children and Young People in Northern Ireland (2017)

Colleagues must:

  • Recognise and respond to concerns about child neglect or abuse.
  • Share information with internal and external agencies to protect children.

The child’s local authority must:

  • Respond to concerns of abuse and neglect.
  • Investigate concerns promptly.

Safeguarding Adults

We have a responsibility for any adults at risk. This could include all adults we come into contact with. For example: people who contact us online, our customers, members of the public, and our volunteers.

Key legislation includes:

  • England and Wales: Care Act 2014 (England) and Social Services and Well-being (Wales) Act 2014
  • Scotland: Adult Support and Protection (Scotland) Act 2007
  • Northern Ireland: Adult Safeguarding: Prevention and Protection in Partnership (2015)

Under the Care Act 2014, an adult is risk is an adult who:

  • Has care and support needs (whether or not these are being met),
  • who is experiencing or at risk of abuse or neglect,
  • and as a result of those needs cannot protect themselves.

Under the Adult Support and Protection 2007, a person is classified as an adult from 16. An adult at risk is an adult who is:

  • Unable to safeguard their own wellbeing, property, rights, or other interests, and is at risk of harm, because they are affected by disability, mental disorder, illness, or physical or mental infirmity.

Under the Adult Safeguarding: Prevention and Protection in Partnership, 2015, an adult at risk of harm is defined as someone aged 18 or over who:

  • Is or may be in need of community care services, because of mental or physical disability, their age, or illness.
  • Is or may be unable to take care of themselves, or unable to protect themselves against significant harm, exploitation, neglect, or abuse.

An adult at risk could include, for example:

  • a person with dementia being financially exploited
  • a disabled adult at risk of neglect in supported living
  • someone with mental health needs being emotionally abused

At Scope, if we have a safeguarding concern about anyone who is over 18, we treat them as an “adult at risk”, whilst always paying careful consideration to their wishes and rights. 

Our colleagues must:

  • recognise and respond to any concerns of an adult at risk being abused or neglected

The adult’s local authority must:

  • investigate
  • and, if needed, act to protect the individual

Prevent

Safeguarding includes protecting people from the risk of radicalisation or exposure to extremist views. While Scope is not subject to the statutory Prevent duty, we recognise our responsibility to identify and respond to concerns where an individual may be at risk of being drawn into harmful or extremist activity. Concerns should be reported and managed in line with our safeguarding procedures. Serious incidents will be managed in line with our safeguarding and serious incident reporting procedures.

Scope policy

To provide safe and supportive experiences and working environments for our customers and colleagues, every one of us must put safeguarding at the heart of all our actions and thoughts. It is extremely important to Scope that everyone who interacts with us is kept safe.

Our policy is to safeguard and protect anyone that we become aware of who is at risk of abuse or neglect. Not just those that we have a legal responsibility, or duty of care, to protect. Everyone working for, or on behalf of Scope is responsible for demonstrating this commitment.

Our policy is to respond in a timely and sensitive way to all concerns. Including those which are “non-recent”.

Safeguarding is everyone’s responsibility. Any concerns you may have could be about your colleagues, customers, or members of the public. You are individually responsible for:

  • identifying concerns
  • responding to, and reporting any concerns
  • following the safeguarding procedures
  • maintaining appropriate professional boundaries
  • completing mandatory safeguarding training and related refresher training
  • adhering to this policy and all other safeguarding related policies
  • contributing to creating and maintaining an environment that prevents harm and promotes wellbeing
  • valuing, listening to and respecting all people you come into contact with

Scope is committed to ensuring it has systems in place that minimise the risk of abuse. And to support colleagues to fulfil their safeguarding duty. This means that we:

  • will have a network of skilled safeguarding colleagues across the organisation. To embed standards and to identify and prevent safeguarding issues
  • will ensure we recruit the right people, who are safe and suitable to work with our colleagues and customers
  • provide training to all colleagues to ensure they have the knowledge and skills to recognise and respond appropriately to a safeguarding concern
  • have effective resources, systems, and procedures in place for an appropriate response to any safeguarding concern
  • design all activities in a way that protects people from any risk of harm that may arise from their contact with Scope
  • prevent and respond accordingly to any sexual harassment
  • prevent and respond accordingly to assault against our retail colleagues

Scope will assess and manage safeguarding risks in its activities, services, and partnerships, ensuring that appropriate controls are in place to prevent harm. Scope will not knowingly support or deal with any businesses involved in slavery or human trafficking. For full details, refer to the Modern Slavery Policy.

Scope procedure

All safeguarding concerns must be reported to a Designated Safeguarding Lead (DSL) as soon as possible, by the end of your working day. If you are unable to reach any of the DSLs, concerns can be reported directly to the Safeguarding team. If the concern is about a colleague or volunteer it must be reported directly to the Safeguarding team.

The names of the Designated Safeguarding Leads are published on InScope and on posters in every Scope office and retail shop. If you are still unsure who to speak to, please contact the Safeguarding team.

If it is an emergency situation, then you must contact the emergency services (999) immediately. You must still report this to a Designated Safeguarding Lead as soon as possible after contacting the emergency services and before the end of your working day. Refer to the Safeguarding procedures for full details.

Scope promotes a culture of openness and accountability, where concerns can be raised safely and without fear of detriment. Colleagues and volunteers are encouraged to speak up and will be supported and protected in line with our Whistleblowing Policy.

All non-recent safeguarding concerns (incidences occurred prior to May 2018) must be reported to the Executive Director of People and Change. Responsibility for managing all cases of non-recent abuse or neglect rests with the Executive Director of People and Change. 

It is essential that discretion is maintained when dealing with safeguarding concerns. Information relating to the concern and subsequent case management should be shared on a need-to-know basis and should be kept secure at all times. Scope will ensure that colleagues are clear about when they can share information with appropriate agencies and professionals. Colleagues must follow legislation, guidance and local information sharing protocols when making decisions on sharing information. 

Accountability for Safeguarding

Trustees

Scope’s Board of Trustees are accountable for ensuring that the organisation has appropriate structure, processes, and resources in place to ensure safeguarding is central to everything it does. The Board also monitor compliance.

Chief Executive

The Chief Executive is the senior individual accountable for all aspects of safeguarding across the organisation, including a strong culture of safeguarding.

Executive Leadership Team (ELT)

Each member of ELT is accountable for embedding safeguarding in their directorate. This includes making sure that employees are adequately trained.

Customer Experience and Compliance Programme Lead

The Customer Experience and Compliance Programme Lead is accountable for safeguarding compliance across Scope. They are accountable for making sure safeguarding policy and practice is developed, implemented, managed, and monitored.

Safeguarding Managers

The Safeguarding Managers are responsible for giving expert safeguarding advice and guidance across the organisation. They are also responsible for ensuring safeguarding training is available and can be accessed by all staff.

Designated Safeguarding Leads

The Designated Safeguarding Leads are responsible for supporting colleagues and volunteers to recognise and respond to safeguarding concerns. They have responsibility for reporting, recording, and managing safeguarding concerns on a day-to-day basis. We have at least one Designated Safeguarding Lead for each department in Scope.

Lessons learnt

Scope will review safeguarding concerns, themes and trends to identify learning and continuously improve safeguarding practice.

Contact safeguarding

If you have concerns about someone using our services or activities. Or non-recent abuse or neglect. please get in touch.