Our helpline provides free, independent, and impartial advice and support on issues that matter to disabled people and their families. Calls are free from UK landlines and mobiles.
Talk directly to one of our friendly advice team members. 0808 800 3333
Send us an email query and get impartial advice sent to your inbox. helpline@scope.org.uk
For users requiring a text relay or assistive textphone link. Dial 18001 then 0808 800 3333
Monday to Saturday
10am to 5pm
Open most bank holidays.
We are experiencing high demand. You might connect faster if you call between 10am and 12pm.
Our advisers can answer questions and talk you through a wide range of topics connected with disability, including:
Welfare checks, Personal Independence Payment (PIP), DLA, and claims criteria guides.
Dealing with debt, energy bills, cost of living grants, and financial support templates.
Understanding care assessments, funding care, and accessing direct support services.
Finding employment, adjustments in the workplace, and rights for disabled candidates.
Getting assistive tech, wheelchairs, occupational health gear, and visual support tools.
Applying for council housing, home adaptation grants, and resolving tenancy issues.
We can also point you to other information providers and Scope services in your local area.
Our online support and advice might also be helpful to you. Browse online advice →
If you prefer to talk to us in another language, you can request a callback with an interpreter on the line.
If you use British Sign Language, you can make a free video call to our helpline advisers using a British Sign Language interpreter.
This service is provided free of charge in partnership with Sign Solutions through the InterpretersLive service (available 8am to midnight, 7 days a week).
If you would like to book a video interpreter in advance or use a specific meeting platform, email interpreterslive@signsolutions.uk.com with the requested Date, Time, and Duration.
Having trouble connecting? Browse the Sign Solutions FAQ.
We hold our service to high quality standards so that disabled people and their families get the best possible support.
Professional response: A polite, friendly, helpful and professional response.
Accurate details: Accurate information, based on evidence.
Preferred formats: Information in your preferred format, where resources allow.
Confidential support: Confidentiality within Scope, unless we have to disclose your enquiry under our safeguarding or terrorism procedures.
Referrals: Contacts of other agencies for specialist, local or ongoing advice.
Connections: Connections to other Scope services where appropriate.
Feel safe & listened to: Time and space to make sure you feel safe and listened to.
Are treated with dignity: Ensure you are treated with dignity and that we respect your beliefs and preferences.
Can provide feedback: Opportunities to give us feedback, positive or negative, to help us improve our service.
The information Scope provides is confidential and for the sole use of the helpline customer. You should not use it as a substitute for professional advice or for diagnosing or treating a health problem. If you have a health concern, please consult your medical practitioner.
Scope helpline staff members are not qualified to give medical or legal advice. We are not trained benefits specialists, cannot offer case work or advocacy or act as a listening or crisis service.
We make every effort to ensure information is accurate, based on evidence and responds to the information you give us. We will try to signpost you to a specialist national or local service if you need more specialised support or advice. Scope cannot accept liability for third party information such as websites that we may refer you to.
Information applies to England and Wales only. Scope's helpline is a member of the Helplines Partnership. Read more about our customer promise →