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We use cookies on the Scope website to show us how many people our content is reaching.

It means we can:

  • See what content is most useful to people
  • Target more help where it’s needed
  • Show relevant advertisements for our own services, no-one else’s

It also means we can work more closely with partners in government, local councils and other public bodies, targeting support where it’s needed most and offering a better range of services.

It’s your choice whether to allow them or not, but you’re helping us do more if you opt in. Thank you.

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You can switch these off, but this may stop some or all these features from working correctly.

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They collect information about:

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They also allow us to test different design versions to see which work best for customers like you. These cookies can be set by us, or service providers we use.

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These cookies collect information about your browsing habits, such as whether you donated or signed up to an event. They do not collect personal data. 

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We do this using carefully selected third party suppliers.

If you switch these cookies off, the adverts you see will be less targeted. But you may still see our adverts on other websites.

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British Sign Language interpreters

We have teamed up with Sign Solutions to be able to offer British Sign Language interpreters, through the InterpretersLive service.

Accessing InterpretersLive

You can access the service from your desktop PC or laptop by using the connect to InterpretersLive button below.

Please make sure you allow access to your camera and microphone.

Connect to InterpretersLive

InterpretersLive is available from 8am to midnight, 7 days a week. Our service opening times will vary, see services for details. 

The InterpretersLive App

You can access the service on your mobile or tablet using the InterpretersLive App. The app is available from the following app stores.

Apple app store

Google play store

Please watch Sign Solutions 'Getting started' video or use the instructions below to get started.

Getting started with InterpretersLive!

  1. Go to your app store and search 'InterpretersLive'
  2. Download the InterpretersLive App.
  3. Tap the app and fill in your details. This will include your name, email and phone number.
  4. Select account type ‘Corporate’.
  5. Click “Connect now”.

You will join a waiting area, where the next available interpreter will connect with you.

Minimum requirements

You will need to meet the following technical requirements to use the service.

Operating system

You should make sure that your device has the latest version of:

  • iOS
  • MacOS
  • Windows
  • Android
  • Linux

Web browser

You will also need the latest version of one of the following browsers:

  • Chrome
  • Safari
  • Microsoft Edge

Internet connection

You will need an internet speed of 1.5MB. If you are using mobile, you will need a 4G or 5G mobile data plan and compatible phone.

Booking interpreters in advance

If you would like to book a video interpreter in advance or would prefer to use a platform of your choice.

Please contact: interpreterslive@signsolutions.uk.com.

When booking an interpreter, please include the following details.

  • Date
  • Time
  • Duration

Sign Solutions will give you the contact details of the interpreter available at that time. You can use these details to contact them with your meeting information.

Problems connecting to the service

If you are having trouble connecting to the InterpretersLive service, make sure you meet the requirements.

Still having trouble? You can contact Sign Solutions for help.

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