Job Details

The main responsibility of the role is to safely ensure that the ambilift is docked on and off the aircraft using marshalling signals. You will then assist PRM’s (passengers with reduced mobility) onto the aircraft, to their seat or into the ABM vehicles or terminal buildings which involves passenger and manual handling techniques.

• Assist the driver in completing the daily Vehicle Check Sheet, to maintain the operational reliability of the vehicle, reporting when necessary any vehicle defaults in line with the Vehicle Inspection procedure.
• Receive and log the work orders issued by allocators
• Log the passengers details and flight details using PDA’s.
• Assist in delivering or collecting the passengers at the aircraft door and assist with the transfer into their seat, wheelchair or vehicle through safe manual handling techniques.
• Maintain passenger safety while on-board the vehicle at all times
• Ensure the safe docking of the vehicle on and off the aircraft
• Ensure that the Allocator is updated on progress of jobs at all times.
• Complete CCA duties within the terminal when demand requires, this may include escorting passengers through the terminal and security and boarding flights or meeting arriving flights and assisting PRM’s through to baggage reclaim.
• Promote a safe and secure environment at all times

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

Required Experience for the Customer Service Agent role:

• Previous experience in a similar role would be an advantage
• The ideal candidate will have excellent communication skills
• Must have the right to work in the UK
• Must pass a DBS check
• Must be able to provide 5 years reference information 

Desirable Skills for the Customer Service Agent role:

• Excellent communication and interpersonal skills
• Flexibility
• Innovative
• Achievement orientated
• Energy and Drive
• Courteous
• Patient and understanding
• Security Aware

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.