Job Details
Community Advisor
Citizens Advice Mid Mercia
Expires in 12 days
Overview
We are looking for a full-time Community Advisor for Multiple Needs to join our GAIN service (Guidance, Advice, Information and Network Project)
£23,810 to £24,822
Per year
Full time, Hybrid
(37.5 hours per week. Fixed term, end date: 30 November 2029 (with possible extension to 30 November 2031))
Birmingham / Hybrid working – at outreach venues across Birmingham and maybe required to travel to CAMM offices
Key information
The role will be to provide personalised support to disadvantaged vulnerable adults living in Birmingham to support the improvement of their health and wellbeing. Community Advisors will work within one of Birmingham’s 4 main quadrants delivering advice and support from accessible outreach locations.
About the role
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
- To interpret information and present options to clients
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
- To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
- Provide advice, information and guidance on a range of issues including housing, benefits, debt, employment and health services
- Work as part of a wider team through a multi-agency approach, collaborating with local organisations to raise awareness of the service and strengthen the local community offering.
Full Job Description (pdf): Community Advisor JD Jan 2026
At Citizens Advice Mid Mercia, we’re powered by passionate people who care about making a real difference in their communities. Whether you’re looking to volunteer your time or take the next step in your career, joining our team means becoming part of a supportive, purpose-driven organisation.
We are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Requirements
- Has excellent communication skills
- Can complete tasks to the highest quality
- Can monitor and maintain own standards ensuring work is accurate
- Is experienced in working with a diverse range of people and providing a welcoming environment for clients
- Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role