Job Details
Continuous Improvement Manager
Family Action
Expires in 8 days
Overview
We are hiring for 3 positions and each post-holder will be broadly aligned to a region - North, Central, South or London. Also, they will have a specialist area of expertise that will require them to work with services in all regions. We will aim to align successful applicants based on geography or preference where possible.
£42,140 to £46,240
Per year
Full time, Permanent, Hybrid
(37 hours per week)
Home-based with regular regional and occasional national travel
Key information
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
About the role
- To drive arrangements for continuous improvement and effective safeguarding through implementation of the organisation’s Quality Assurance Framework; supporting services to draw out all available learning from data, audit activity, internal case reviews and a range of other sources, in order to learn about the quality of practice and service delivery within individual services, regions and throughout the organisation.
- To establish and maintain systems and processes to receive insights and information from a range of sources, including HR and other departments, services and service users in order to understand quality, risk and effectiveness across a range of diverse services
- To work directly with services, providing practical support, advice, constructive challenge and working collaboratively to identify and implement continuous improvement solutions.
Our commitment to Equality, Diversity and Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role. For this vacancy, we are also applying positive action to improve the representation of people of colour in management roles at Family Action. As such, the guaranteed interview scheme is extended to applicants of colour who meet the minimum criteria.
Requirements
Holds a relevant professional qualification in a field associated with direct practice with children, families and/or adults; such as Social Work, Health related qualification; or has significant and commensurate experience.
Conducts oneself with a high degree of accountability, finding and applying solutions to complex tasks and challenges, accepting and relishing the accountability to make things happen even amidst a high degree of ambiguity and complexity.
Experience spanning service management, direct practice and case-work in services for children and families
Experience of quality assurance of practice related to services for children and families, including safeguarding practice, and can demonstrate a positive impact via these quality assurance activities