Job Details

This is an exciting opportunity for a new Continuous Improvement Manager to join us and provide specific support to Relate. Playing a leading role in supporting Relate services to drive a continuous improvement approach and strive for excellence across counselling services for children, adults and couples.

This is a real opportunity to help shape the quality of Relate services and enhance our work to improve outcomes for the people that use our services.

• To drive arrangements for continuous improvement and effective safeguarding through implementation of Family Action’s Quality Assurance Framework; supporting Relate services to draw out all available learning from data, audit activity, internal case reviews and a range of other sources, in order to learn about the quality of practice and service delivery
• To establish and maintain systems and processes to receive insights and information from a range of sources, including HR and other departments, services and service users in order to understand quality, risk and effectiveness
• To work directly with managers in Relate services, providing practical support, advice, constructive challenge and working collaboratively to identify and implement continuous improvement solutions

Our commitment to Equality, Diversity and Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role. For this vacancy, we are also applying positive action to improve the representation of people of colour in management roles at Family Action. As such, the guaranteed interview scheme is extended to applicants of colour who meet the minimum criteria.

• Holds a relevant professional qualification in a field associated with direct practice with children, families and/or adults; such as Therapy/Counselling; Social Work, Health related qualification
• Conducts oneself with a high degree of accountability, finding and applying solutions to complex tasks and challenges, accepting and relishing the accountability to make things happen even amidst a high degree of ambiguity and complexity.
• Experience spanning service management, direct practice in services for children and families
• Experience of quality assurance of practice related to services for children and families, including safeguarding practice, and can demonstrate a positive impact via these quality assurance activities