Job Details

As a Counselling Service Assistant for this service, you will support with the day-to-day operations of the service. You will help to deliver each element of the service, from referrals and assessments, right through to feedback requests and discharging clients.

We are looking for a professional and empathetic person, who has experience of working in a busy admin role. The ideal candidate would also have a good understanding of counselling and would be able to confidently explain this to prospective clients. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.

• Day to day delivery of all service operations, mainly answering phone calls, responding to emails and managing a busy diary.
• Supporting a team of volunteer assessors to ensure they receive the help and guidance they need to deliver their role.
• Giving clients in the service a positive, empathetic and professional experience, where they feel well supported.
• Requesting feedback from clients about their experience within the service
• Maintenance of appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services
• Work to promote the service across all areas of charity and within the wider community
• Assist with the covering of the Charity’s Support Line where required
• Committed to observing confidentiality, in line with the service and organisational policy
• Contribution to safeguarding and promotion of the welfare of clients, in line with organisational policy

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities. 

We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

We encourage you to apply to the role even if you do not meet all of the criteria.

Experience:

• Minimum of a Level 2 Certificate in Counselling or equivalent -       Experience of working in an admin role, where there was a requirement to use telephone, email and CRM systems or databases -       Experience of working and supporting vulnerable adults, patients and carers

Knowledge, Skills and Abilities:

• A professional and empathetic people person, with demonstrable skills in supporting counselling clients
• Good understanding of counselling and how it can help clients facing difficulties.
• Self-reliant and competent IT user including digital platforms, data insights, internet, email, databases
• Excellent written and verbal communication skills, with the ability to adapt communication styles for different audiences
• Sound knowledge of safeguarding, both in theory and practice
• Ability to prioritise and with good time management
• Able to work flexibly and creatively to respond to the emerging needs of the service