Job Details

Customer Estates Support Officer

Transport for Wales

Overview

The Customer Estates Support Officer will play a key role in supporting the Estates Management Team with day-to-day Facility Management of the TFW Rail Estate.
£37,285
Per year
Full time, Permanent
(Not given)
St Patricks House, 17 Penarth Rd, Cardiff CF10 5ZA, United Kingdom

Key information

You will take ownership of a multitude of activities within the department which will include a mixture of administration and computer-based tasks, and travelling across the network to stations and meetings.

You will gain practical experience which will contribute to the development and delivery of station infrastructure maintenance. You will work closely with the Customer Estates Managers and Senior Customer Estates Manager to understand how the station maintenance is planned and carried out, and understand its impact on Customer Experience.

About the role

Responsibilities will include but not be limited to:

  • Support in improving processes within the Customer Estates team.
  • Carry out various administrative tasks as specified in the job description attached.
  • Visiting stations to monitor and review works carried out in conjunction with contractors.
  • Attend site meetings at stations with various key stakeholders.
  • Produce photographic records of site changes at stations.

TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

Requirements

Who we’re looking for

  • A highly organised and proactive individual who is skilled with paying close attention to detail, applying focus and being decisive.
  • Ability to prioritise and manage multiple workstreams simultaneously.
  • Influencing and negotiating skills.
  • Excellent communications skills, verbal and written, particularly with reports and presentations to all levels of the business.
  • The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.