Job Details

The Customer Operations Management Graduate will support the Station Manager and Head of Customer Operations by contributing to the development and delivery of our Customer Operations team, showing customer service delivery skills, whilst also maintaining the high safety standards expected throughout our network.

This is a 22 month fixed term contract.

This role will be required to work shifts over 5 days including Saturday and Sundays. 

• You’ll contribute towards and manage various projects, at times simultaneously.
• You’ll work across different areas in the Customer Operations directorate.
• You’ll take part in the Early Talent Development Programme by attending regular workshops and learning sessions for personal development.
• You’ll participate in a group project where you will collaborate to deliver tangible outcomes on a real business project over a 6 month period.
• You’ll take part in the Early Talent Mentoring Scheme.
• As a Graduate you’ll plan up to one week in advance to prioritise the delivery of projects.

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

•  A degree in Business Management, or other relevant degree.
•  The ability to produce accurate and concise reports. 
•  A high focus on customer service excellence and delivery.
•  Good awareness of the importance of safety in the context of customer operations.
•  A full valid driving licence.
•  Demonstrated alignment to our core graduate attributes and values.

We do encourage you to submit your application as early as possible.