Job Details
Digital Community Officer
Versus Arthritis
Expires in 0 days
Overview
Our Digital Community provides vital peer support to thousands of people across the UK. We are looking for a driven individual to join us at this exciting time as we launch our new Community platform. You will be passionate about putting the voice of the community first and are comfortable with collaboration and supporting volunteers so that, together, we can grow and nurture more thriving communities.
£29,742
per year
Full time, Permanent
(35 hours per week)
UK Remote
Key information
Our online community provides a pivotal role in connecting people across the UK. We have a fantastic opportunity for a candidate to enhance and grow our existing online community to ensure it is a safe space for peer-to-peer support to thrive.
You will join us at an exciting time where this role will work towards setting up and supporting new communities, working alongside colleagues in the organisation. Line managed by the Support Services Manager, you will deliver key activities that will improve engagement and create sustainable, moderated communities, providing support to a diverse range of volunteer moderators to achieve this.
You will be matrix managed by the Innovation Manager for Strategic Programmes where you will collaborate on the technical, data and integration aspects of the community platform.
About the role
Line managed by the Support Services Manager, the Digital Community Officer will deliver key strategic activities that will improve engagement and create sustainable, moderated communities. This will be achieved through engaging with and supporting a diverse team of volunteer moderators and providing ongoing training to ensure the community remains a welcoming, safe space. This role is matrix managed by the Innovation Manager for Strategic Programmes who will support with, and build capacity for, the technical, data and integration aspects of the community platform.
Requirements
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Supporting a diverse range of volunteers (or relevant experience).
- Experience of delivering peer to peer services or moderating an online forum.
- Confidence in developing a deep understanding of a digital platform and effectively managing administrative responsibilities within it.
- Experience working with service users or patients either directly or through digital/non-face to face services.
- A good knowledge of data protection and safeguarding (for Adults, Children or both) backed with experience of applying these within a previous role.