Job Details

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

Within Electricity North West’s RIIO-ED2 Business Plan, we have made challenging commitments to help drive down our own carbon emissions and help businesses, our customers and our colleagues to do the same, and our transition to Distribution System Operation (DSO) is a key part of this decarbonisation journey. One of the main challenges of the transition to a low carbon world is the engagement of key stakeholders and ensuring a joined up approach across the DSO transition team, which encompasses the roles of network planning, network operation and market development. There are significant incentives associated with the engagement of specific DSO stakeholders, and tailoring our approach to meet those stakeholders’ needs is essential.

Ofgem introduced a brand new DSO incentive for ED2 which this role is critical to our success under. Up to £3,600,000 reward or £1,800,000 penalty each year is available, 50% of which is directly driven by our stakeholder’s views, surveyed independently on Ofgem’s behalf. Hence the vital importance of this role which drives this key incentive outcome.

Working across the business, the candidate leads creating, coordinating and delivering our DSO communications and engagement strategy, acting as a sole point of contact for DSO communications and stakeholder activities to deliver strong outperformance on that element of our DSO incentive.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at careers@enwl.co.uk or on 0845 366 0092 (option 2)

• Degree level or higher in a numerate or literate subject or equivalent experience in any of the following areas: customer service, customer engagement, communications, public sector, or in a regulatory or commercial environment.
• In depth knowledge of Ofgem’s ED2 DSO incentive and how to ensure the most representative, positive assessment by our DSO stakeholders is reflected in the survey.
• An appreciation of the components, equipment and systems of a distribution network and Electricity North West’s decarbonisation targets. With a strong industry understanding of Distribution System Operations (DSO).
• Excellent written and verbal communication skills, with an ability to translate complex technical information into accessible content. With the ability to develop fresh, original ideas that resonate with target audiences.
• Demonstrable marketing skills, with proven experience in designing and executing comprehensive marketing strategies that align with Electricity North West’s DSO objectives. A deep understanding of SEO and digital UX, and strong organisational abilities to ensure impactful communication across all channels.
• Excellent organisational, administration and presentational skills demonstrating attention to detail and an ability to work accurately to maintain data integrity and ensure impactful communications across all channels.
• Be a strong team player though willing and able to work using your own initiative able to meet deadlines.
• Be self-motivated, able to work independently and have a pro-active approach to problem solving
• Excellent IT skills, specifically a working knowledge of Microsoft Office applications, website management software and internet platforms for managing and delivering digital communications