Job Details

You will provide a professional, efficient and high quality service to customers of Your Trust. This includes using your excellent customer service skills to be the face of the Entertainment and Events operation at Heywood Civic, Middleton Arena and other sites as required by providing an effective bar service, front of house and box office operations along with clearing up after the event whilst ensuring all licencing laws are upheld.

You will be expected to be flexible to ensure that the needs of the business are met at all times and evening, weekend and Bank Holiday working will be required as directed by the service.

• Provide an effective and efficient bar service including serving drinks and taking payments, keeping the bar area clean and tidy and monitoring and replenishing stock levels during shifts.
• Undertake Front of House duties including directing customers to seats.
•  Provide Box Office duties including issuing of tickets.
•  Assist with the clearing up after events.
• Work within established operating guidelines and procedures and ensure compliance with all legislation, health and safety and licencing laws.
• Be polite, friendly, courteous and helpful at all times in Line with our Customer Care Charter and deal with basic enquiries from customers and members of the public.
• Work at other Your Trust venues as required.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button. 

As an organisation, we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.

• Qualified to General Certificate of Secondary Education (GCSE) Grade C or Four and above in Maths and English.
• Previous experience of working within a customer facing role.
• Ability to develop positive relationships with stakeholders, partners and members of the public.
• Friendly, outgoing person who likes to work with different clients.
• Ability to follow laid down procedures, work under pressure and without constant supervision.
• Ability to handle cash.
• Good level of numeracy and literacy skills.
• Excellent communication; both oral and written and excellent interpersonal skills.

For the full person specification, please click the 'apply now' button. 

If you have any interest in and or experience in any of the following: Sports Coaching, Community Work, Health and Fitness or Customer Service, then we would love to hear from you.

All positions are subject to a Disclosure and Barring Service (DBS) Check appropriate to the role.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.