Job Details

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our nurses, known as Admiral Nurses, provide free, specialist advice, support and understanding to anyone affected by dementia, whenever it’s needed. We value our people so it’s important for us to create a working environment that looks after our workforce, enabling everyone to achieve their full potential. You will become part of a diverse and dedicated team, working in an environment where you can collaborate, be respected and thrive.

To support the virtual events team by managing the online communities for each of the virtual events in the Dementia UK portfolio. These events include a number of month-long challenges, where we recruit supporters to a virtual events, offer a free incentive and ask them to complete a challenge over a month period (walk 1km a day, walk 100km with your dog, walk 30 miles etc.) and fundraise for Dementia UK. 

You’ll be responsible for managing the online communities for each event and ensuring our supporters receive an excellent experience. Your role will include posting content in the groups (and thinking of your own engaging posts to support the Virtual Events Assistant), responding to posts and direct messages, keeping the community a positive space for our supporters, motivating them to complete the challenge and raise sponsorship for Dementia UK. You will also need to deal with any issues that arise on the group swiftly and effectively. 

You’ll be responsible for responding to any enquiries in our virtual events inbox, providing administrative support to the whole team, acknowledging donations, and providing an exceptional experience to our event supporters via phone, email and Facebook. You’ll become a virtual fundraising expert.

Stewarding virtual event supporters in online communities.

•  Moderate our online communities for virtual challenges to ensure they are a happy, friendly place to be for our community of virtual supporters.
• Engage with supporters’ posts in the group, from answering questions, welcoming new members to helping create a supportive community.
• Post interesting and engaging posts in the group that help inspire the community, including scheduling posts ahead of time.
• Liaise with Facebook Champions to ensure there is engaging content already in the group before we go live with recruiting for registrations.
• Proactively create FAQs to help group members.
• Assist with the development of the supporter experience, including helping to improve fundraising resources and gathering case studies 
• Monitoring acquisition advertisements and appropriately responding to comments

 Administrative support 

• Be a point of contact for virtual event fundraising enquiries, responding within agreed timescales and ensuring excellent customer service.
• Coordinate administrative processes for the virtual events team including data entry, organising fulfilment of extra fundraising materials, acknowledging donations, writing up processes and keeping monitoring guides updated for each challenge.
• Support with updating photos and consents onto Dementia UK filing systems.
• Complete any other general administration that may be required by the Virtual Events Team 

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.