Job Details

Your responsibilities will be looking out for the safety and welfare of members of the public who visit the centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.

• Responding to both written and verbal enquiries from customers
• Directing customers to required stores within the centre.
• Transferring telephone calls to Management staff if required
• Selling centre gift cards and reconciling cash at the end of the day
• Health and Safety checks
• Mobility Scooters and wheelchairs hire operation.
• Drop It services operation.
• Reporting and logging maintenance jobs
• Maintaining stock levels of centre leaflets and signage
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
• Upsell LDO gift card to our guests visiting the centre.
• Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
• Answer incoming calls and provide appropriate information.

• Ability to work in a fast-paced team with the ability to remain calm under pressure.
• Outstanding Communication skills both internal and external
• The ability to effectively prioritize your workload and build relationships.
• Excellent attention to detail
• A customer-focused approach
• A proactive/can-do attitude to work.
• The ability to work on own initiative and take full responsibility for the role.
• The ability to follow processes/instructions.
• High attention to detail.
• An ability to work under pressure.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed