Job Details

 The role of the Housing and Debt Supervisor provides the opportunity to join our successful, growing team. 

Citizens Advice Mid Mercia is an independent member of the Citizens Advice network, which is made up of the national charity and a network of local Citizens Advice members. 

Citizens Advice Mid Mercia delivers free, impartial, independent and confidential advice, training, peer support Services are delivered across South Derbyshire, Derby City, East Staffordshire (Burton-upon-Trent and Uttoxeter) and Tamworth.

• You will be responsible for supervising the delivery of the Standard 2024 and Housing Loss Prevention Advice Service contracts 
• Advising, assisting and acting for clients in relation to housing and (housing related) debt matters 
• Supervising a team of case workers and an administrator 
• Directly reporting to the Legal Services Manager 
• Legal Aid supervisor standard is essential including having supervised for at least one year or competed the supervisor course (or be willing to complete the course) and carrying out at least 350 hours of casework in the relevant category for three years 

We welcome applications from people with disabilities.

• Proven record of managing a housing caseload and meeting performance targets
• Ability to supervise Caseworkers and other team members and to provide the necessary support to ensure team members develop their skills and meet their performance targets . 
• Legal Aid supervisor standard is essential including having supervised for at least one year or competed the supervisor course (or be willing to complete the course) and carrying out at least 350 hours of casework in the relevant category for three years 
• Experience of representing clients at County Court in relation to housing matters including but not limited to possession cases, homelessness, disrepair, anti social behaviour, unlawful eviction
• Experience of working within a Legal Aid Contract framework 
• Ability to organise and manage own casework
• Ability to work under pressure and see clients at short notice, to deal with emergency situations
• Good communication skills, both oral and in writing
• Ability to deal with clients who may present with challenging or distressing personal circumstances 
• Current driving license and access to own vehicle for working purposes
• Proven commitment to personal development to include keeping up to date with legislation and trends through reading, training and take-up of opportunities. 

Closing Date: when a suitable candidate is found. Apply as soon as possible.