Job Details

Citizens Advice Mid Mercia (CAMM) are one of three agencies delivering this national service. CAMM have extensive experience in delivering Legal Aid contract work through face to face and remote contracts. The role of the Housing and Debt telephone Caseworker provides the opportunity to join our successful, growing team.

• You will be responsible for assisting in the delivery of the Legal Aid Telephone Advice Service, offering telephone advice to clients in relation to housing and debt matters 
• This role is office based at Derby in a department which is a target driven, performance-based project
•  Assisting with the development and delivery of the Telephone Advice Service (TAS) by assisting and acting on behalf of clients for housing, debt and welfare benefit matters

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers. 

• Ability to manage a caseload and provide accurate records.
• Ability to work under pressure and adhere to targets and deadlines in a payment by results project
• Ability to monitor and maintain own standards.
• Effective written and oral communication skills.
• Ability to work on own initiative and willingness to improve the service working closely with line manager and team members
• A commitment to continuing professional development, including a willingness to learn and develop knowledge and skills.
• Ability to use IT packages, including word processing / spreadsheet / database packages and the ability to use email and to maintain an electronic diary
• Ability to research, analyse and interpret complex information

Closing Date: when a suitable candidate is found