Job Details
Independent Living Advisor
The Guinness Partnership
Expires in 7 days
Overview
We know that how we do things is just as important as what we do, so you’ll not only be highly self-motivated with the rigour to pursue goals, but you’ll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. The role will require regular travel to sites in Shirebrook, Sheffield and Chesterfield.
£26,271
Per year
Full time, Permanent
(35 hours per week)
Chesterfield, Derbyshire, United Kingdom
Key information
Are you passionate about helping people? You could be the perfect fit for our new Independent Living Advisor role at The Guinness Partnership. This is a full time, 35 hours per week, permanent role covering our sites in Chesterfield, Sheffield and Shirebrook. You will need to hold a full UK Driving license and have access to your own vehicle.
About the role
Key Responsibilities:
- Develop successful customer relationships and provide a quality customer service which reflects our Guinness service style, warm and friendly, make things easy and get things done.
- Assist prospective customers to view properties, explain services and assist new customers to settle into their accommodation.
- Assist in tenancy management matters; ensuring existing and new customers understand their rights and responsibilities in accordance with their tenancy agreement.
- Provide assistance to access correct housing benefit assistance or financial advice to pay rent/service charges.
- Carry out periodic site inspections and tests to ensure scheme is fully operational, Health and Safety compliant, including the completion of appropriate risk assessments and fit for use including lifts and communal areas.
- Be responsible for monitoring the quality of contractors providing services on scheme (services paid for via service charges such as grounds maintenance, window cleaning, laundry).
Requirements
Requirements:
- Previous experience of working with the elderly and proven ability to foster a spirit of co-operation and sense of independence within this group.
- Demonstrable commitment to Equality and Diversity.
- Ability to adapt communication style to suit individual needs or when explaining technical information.
- Previous experience of carrying out administrative work including numeracy work.
- Ability to work on own initiative and as part of a team.
- Good oral and written communications.
- Good knowledge of Microsoft Office.
- Demonstrates the Guinness Behaviors.