Job Details

As Marketing Executive – Loyalty, you will support the delivery of brilliant, supporter-centric marketing to raise income, deepen engagement and build life-time value of our warm supporters. Working collaboratively within a multi-disciplinary agile squads, you will help develop and deliver high-performing campaigns across a range of channels including email, direct mail, SMS and telemarketing. Your work will be pivotal in creating meaningful experiences that grow supporter value, loyalty and long-term retention. 

• Support Marketing Managers to deliver effective, insight-led multi-channel campaigns to drive donor retention and income growth. 
• Manage specific elements of the supporter journey across channels such as email, direct mail, SMS and telemarketing. 
• Work with internal and external stakeholders to produce compelling, on-brand marketing materials that inspire action. 
• Analyse performance data, support testing strategies, and apply insights to improve campaign effectiveness. 
• Maintain accurate campaign records and support reporting processes to track performance against KPIs. 
• Ensure all marketing activity complies with legal, ethical and brand standards and reflects Save the Children's values. 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

To be successful, it is important that you have: 

• Experience in customer or supporter retention marketing and communications. 
• Proven ability to grow supporter or donor value through campaigns or journey management. 
• Hands-on experience delivering marketing activity across at least two of the following: direct mail, email, SMS, telemarketing. 
• Experience managing projects and external suppliers to deliver campaigns on time and on budget. 
• Confidence using data and insight to inform decisions, test approaches and optimise performance. 
• Strong communication and collaboration skills, with the ability to work across teams in a fast-paced environment. 
• Commitment to Save the Children's vision, mission and values.