Job Details

One Stop - Customer Service Assistant

Tesco

Expires in 8 days

Overview

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service.
Permanent
Dudley, United Kingdom

Key information

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

About the role

  • One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. 
  • As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. 
  • We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Click here.

Requirements

  • I know my customers and serving them with passion and pride, giving great natural service.
  • I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
  • I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
  • Putting into practice the training I have received to ensure we work all work safely.
  • Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
  • Being myself, living our values, making everyone feel welcome and always following our policies.
  • Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
  • I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
  • I always follow the think 25 policy when serving age restricted products to all customers. 
  • Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
  • I work in a clean, tidy and organised manner keeping aisles clear of congestion.
  • At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
  • I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.