Job Details
Operations Manager
ABM
Latest Job
Expires in 9 days
Overview
ABM UK is seeking a forward-thinking and experienced Site-Based Operations Manager to lead the soft services function at a brand-new, high-profile multi-use complex in West Kensington, London. This landmark development will include corporate offices, event venues, leisure facilities, and restaurants, and is currently in the pre-opening phase.
£50,000.00
per year
Full time, Permanent
(4O hours per week)
Olympia London
Key information
Reporting to the Operations Director, you will play a critical role in the development and mobilisation of the site, including operational planning, team recruitment, and service alignment. Once operational, you will lead the day to day delivery of services and deputise for the Operations Director as required.
This is a full-time role requiring full flexibility, including weekend work and shift-based availability, to meet the demands of a dynamic, high-footfall environment.
About the role
Pre-Opening Phase:
- Collaborate with project teams, contractors, and stakeholders to align operational plans with the site’s development timeline.
- Develop and implement service delivery strategies tailored to the unique needs of a mixed-use environment.
- Lead the recruitment, onboarding, and training of the soft services team, scaling resources in line with phased openings and occupancy levels.
- Establish site-specific procedures, schedules, and compliance frameworks in preparation for go-live.
- Participate in site readiness reviews, snagging, and mobilisation meetings to ensure operational readiness.
- Operational Phase:
- Manage the delivery of cleaning, hygiene, waste, landscaping, and related services across a complex, high-footfall environment.
- Act as the on-site lead, maintaining a strong presence and ensuring service excellence across all areas.
- Deputise for the Operations Director, taking full responsibility for site operations and client engagement when required.
- Coordinate services around events, peak periods, and tenant requirements, ensuring minimal disruption and maximum efficiency.
- Conduct regular audits and inspections to ensure compliance with health and safety regulations and ABM standards.
- Lead, develop, and motivate a multi-skilled team, fostering a culture of accountability and continuous improvement.
- Manage budgets, staffing levels, and consumables to ensure cost-effective service delivery aligned with contractual KPIs and SLAs.
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at Recruitment Department at recruitment@abm.com. We're here to help!
Requirements
- Significant experience in operations management
- Proven track record in delivering high standards of cleanliness and hygiene
- Experience in budget forecasting and controlling
- Strong communication and leadership skills
- Good IT literacy
- Health and Safety Certificate
- Knowledge of cleaning equipment, products, and modern window cleaning techniques
- Familiarity with waste handling procedures and environmental standards
We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.