Job Details

National Dance Company Wales (NDCWales) are embarking on a new journey to connect audiences to their work. This year it will implement a new Customer Relationship Management (CRM) and ticketing platform and upgrade its website to ensure integration with these services.  

• Managing vendor workflow management
• Managing in-house workflow for the project
• Maintaining vendor relationships
• Tracking and reporting on key KPIs and project milestones
• Maintaining clear project timelines.
• Managing and responding to change
• Manage the restricted budget including pre-empting and reporting on any variance.
• Overseeing implementation of new CRM including migration of historical data
• Leading on user research and reporting with experts
• Contracting and managing freelance experts as needed by the project
• Leading on creation, implementation and testing of new website
• Organising staff training for new CRM and website
• Working closely with the Marketing Manager
• Creating and circulating regular reports to key stakeholders
• Willing to travel to Cardiff for key meetings

Recruitment Pledge

We will contact every candidate, whether they are shortlisted for interview or not.

Disabled candidates who demonstrate that they meet the person specification will be invited for an interview, and we are committed to meeting access requirements; just let us know what you need.

Equality

NDCWales aims for dance to be part of everyone’s life and presents its work in different formats and contexts across Wales and around the world.

We believe diversity should be fully embedded into our organisational culture and values, and we are continuing to expand the diversity of the company and its work.

To that end we are talking with and listening to people from a range of communities, to bring understanding and insight, and to identify changes we can make.

• As the Project Manager, you will be a highly organised leader with experience in the development and implementation of CRM and website initiatives.
• You will have a clear understanding of customer data processing and have first-hand experience of using and managing CRM systems, preferably for an arts company with both a box office and engagement strands.
• You will be well versed in website mapping and be willing to do in-depth customer research to ensure the best outcomes for new systems.
• You will be committed to sustainability and accessibility in all strands of the project.