Job Details
Realtime Application Support Engineer
Electricity North West
Latest Job
Expires in 7 days
Overview
We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.
£47,000 to £53,000
per year
Full time, Permanent
(37 hours per week)
Manchester
Key information
A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.
About the role
As Application Support Engineer you will provide technical triaging and second line application support capability for a number of important applications. The successful candidate will ensure the correct priority and severity are assigned and engage with internal stakeholders to eliminate internal issues and re-assign to the appropriate internal team where necessary.
You will, in conjunction with the team lead, manage any incidents that have been re-assigned to external third parties following technical triaging to ensure service levels are being met. You will work closely with peers including the Real Time Systems Support team and Service Management to leverage necessary skills and that best practice and processes are adhered to.
You will also ensure acceptable workarounds are in place and permanent solutions are defined and delivered to meet service levels and deliver agreed minor changes which may fall under the team remit.
This is a professional role requiring integrity and commitment, together with the ability to work to tight deadlines.
The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.
Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.
Should you require any additional support with your application, or any adjustments please contact our Recruitment team at careers@enwl.co.uk or on 0845 366 0092 (option 2).
Requirements
What we’re looking for:
- Extensive knowledge of IT support and development activities, encompassing the full Software Development lifecycle;
- Knowledge of all items listed below with an in depth knowledge of a significant number:
- Experience with ITIL processes;
- Experience in Powershell scripting;
- Experience of Power Platform and PowerApps;
- Experience with SQL and database management activities;
- Experience with issue tracking collaboration tools and change management process;
- Experience in the proactive management of application upgrades, patches and fixes;
- Experience of working in a regulated environment, preferably within Energy or Utilities;
- Must be able to work both as part of a team and individually;
- Experience in version control systems;
- Technical architecture design and development for high availability systems;
- Some understanding of the Electricity North West business would be an advantage.