Job Details

Based at Scope's London office (role can be worked 4 days at head office or 3 days at head office and 1 in a Scope shop and with the option to work from home 1 day a week). 

The post holder will involve being responsible for providing timely and relevant administrative support to Scope’s retail teams (Shops, eCommerce and Commercial teams). Duties are to be carried out to a high standard and to timelines that support the demands of the retail team.

In this role you will:

• Offering timely support in a courteous and efficient manner to Retail teams via telephone and email, escalating and resolving any issues as required.   
• Liaising with retail shops and suppliers to ensure products and services are delivered in line with pre-agreed Service Level Agreements (SLA’s) and escalating and resolving any issues as required.    
• Using own initiative to proactively resolve minor issues and queries on behalf of the Retail Operations team.   
• Raise and process all purchase orders on the Finance system. To ensure all invoices are correct, possible credits raised, and costs are minimised.
• Complete all required day to day required tasks to a high standard.   
• Work with other teams across Scope to understand any print requirements, collating these and sending them out to shops along with any ad-hoc requests as required.   
• Create reactive communications for all Retail colleagues, including shop, eCommerce and Commercial team colleagues. 
• Provide absence cover for the other Retail Operations Administrative role and the Retail Communications and Engagement Lead role.  
• Respond to and complete any tasks as requested by the National Operations Manager.  
• Visit shops to meet shop and volunteer colleagues and customers and understand the needs of the Retail team.  

Please give examples in your application to show how you have these skills. 

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

If you require adjustments through your journey with us, please email recruitment@scope.org.uk

Find out more about asking for adjustments at interview.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.  

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You will: 

• Works well both independently and as part of a team. 
• Able to follow processes and spot when something isn’t right. 
• Strong attention to detail and accuracy. 
• Good time management and ability to prioritise tasks. 
• Clear and professional communication skills – written and spoken. 
• A proactive and solution-focused approach. 
• Ability to travel to shops to meet shop colleagues, volunteers, and customers to understand the needs of our Retail customers. 

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.