Job Details

You will provide a professional, efficient and high quality service to customers of Your Trust. This includes line managing the Customer Service Assistants, being a proactive member of the Centre Management Team, providing a high standard of customer care, managing cash collection and reconciliation, assisting in promotion of the services and ensuring up to date and accurate information is available for customers.

You will be expected to be flexible to ensure that the needs of the business are met at all times and evening, weekend and Bank Holiday working will be required as directed by the service.

• Responsible for day to day management of Customer Service Assistants including; production of the weekly rota, timesheet approval, cover for absence and sickness, training, personal development and implementation of financial policies and procedures.
• Implementation of Customer Care Policy and responsible for dealing with enquiries, comments and complaints including dealing with enquiries over the telephone and face to face, offering information and advice regarding services provided and making referrals to other services.
• Production of relevant reports as requested by General Manager, Deputy General Manager or Assistant Manager.
• Control of cash point, operation of computerised cash register and other payment systems, issuing of receipts, checking use of passes, recording receipt numbers on booking sheets.
• Promoting use of various services including being involved in special promotions and maintaining all promotional material racks and notice boards, issuing of promotional materials and customer surveys.
• Issuing and selling of equipment, stock control and daily and weekly reconciliation.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

As an organisation, we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.

• Qualified to General Certificate of Secondary Education (GCSE) Grade C or Four and above in Maths and English or equivalent.
• Supervisory or Team Leader experience in a reception or customer focussed environment.
• Experience of working in a customer facing, target driven environment with a proven record of achieving results.
• Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints.
• Knowledge of computerised leisure booking and management systems.
• Flexibility and willingness to coordinate tasks to meet operational requirements.
• Ability to set targets, motivate and inspire staff to achieve targets.
• Excellent communication; both oral and written and excellent interpersonal skills.
• Excellent time management skills.

If you have any interest in and or experience in any of the following: Sports Coaching, Community Work, Health and Fitness or Customer Service then we would love to hear from you. 

All positions are subject to a Disclosure and Barring Service (DBS) Check appropriate to the role.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.