Job Details
Telephony Engineer
Walter Everett
Expires in 3 days
Overview
Walter Everett is partnering with a large consultancy to hire a Telephony Engineer to join a dedicated team providing support and project delivery across multiple customer environments.
Full time, Permanent
Key information
This is an excellent opportunity to work within a complex and evolving telephony landscape, providing both business as usual (BAU) operational support and project implementation across a range of technologies.
About the role
- Provide day to day operational support across a wide range of telephony infrastructure, including proactive health checks and reporting.
- Manage incidents, problems, requests, and changes in line with Information Technology Infrastructure Library (ITIL) best practice, ensuring Service Level Agreement (SLAs) are consistently met.
- Deliver project related work such as the installation and configuration of new telephone systems or equipment.
- Create and maintain up to date documentation, including telephony diagrams and configuration details.
- Manage, configure, upgrade, and support telephony technologies.
- Proactively identify and implement improvements to enhance system stability, availability, and performance.
- Travel between sites as needed.
- Participate in a twenty four hours seven days a week on call rota as required.
For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.
If you have a disability that requires a reasonable adjustment during the interview process then just let us know. Also, If you require any of the job information to be in a different format such as large print or braille, please email at: tiffany.kelsall@waltereverett.co.uk or call on: 01634 320782.
Requirements
- Strong troubleshooting skills across technical, multi-site, and multi discipline telephony environments.
- Proven experience with OpenScape 4000 or another enterprise system such as: Mitel, Cisco, or Avaya.
- Understanding of analogue telephone wiring and concepts.
- Experience supporting Voice over Internet Protocol (VoIP) solutions and Session Initiation Protocol (SIP) based platforms.
- Confident in communicating with end users in a clear, non technical manner.
- Experience managing challenging or demanding users.
- Experience with Contact Centre technologies such as Netcall is desirable.
- Knowledge of Microsoft Teams Voice integration is desirable.
- Understanding of voicemail services and telephony integrations is desirable.
For the full person specification, please click the 'apply now' button.
Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.