Job Details
Visitor Experience Assistant
Science Museum Group
Latest Job
Expires in 3 days
Overview
Are you interested in providing world-class costumer service to visitors of all ages? Are you able to tailor your communication style to speak to different people?
£13.85
per hour
Full time, Part time, Permanent
(35 hours per week for full time, part time hours also available)
Science Museum, London
Key information
These roles are based at the Science Museum in London with the following hours available:
35 hours per week – 7 hours per day (usually 9:15am to 5:15pm, 9:30am to 5:30pm or 10am to 6pm) on a fixed rota pattern working every other weekend.
25 hours per week – 5 hours per day (usually 10am to 3pm or 11am to 4pm) Monday to Friday only.
14 hours per week – 7 hours per day (usually 9:15am to 5:15pm, 9:30am to 5:30pm or 10am to 6pm) every Saturday and Sunday.
About the role
Regardless of your experience, if you’re eager utilise your communication skills and proactive approach, we want to hear from you!
You will provide industry leading customer service; handle sales and cash; manage queues; usher customers; promote Gift-Aid and donations; and provide information to our visitors. Assisting the department reach its targets, you will also proactively up-sell Museum’s attractions.
We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves. And we pride ourselves in being a vibrant work environment which welcomes and attracts a diverse range of people.
Open for All is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
Requirements
Joining us, you will have good communication skills and a friendly and accommodating attitude. You will have a high-level of customer service or willingness to learn the skills to become truly visitor focused. Being a team player, you will be able to work and build relationships with a range of different people and enjoy supporting others.
You will embody a welcoming approach for our visitors, possessing the confidence to actively approach and engage with visitors to understand their needs, or to promote Museum activities. You will enjoy working during busy Museum periods, with the ability to remain focused and use your initiative.
Don’t feel you meet all the criteria? We welcome you to apply even if your experience doesn’t match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.