Job Details

Pact (the Prison Advice and Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families. 

As a Pact Visits Centre Assistant (Family Support Worker), you will provide support to families visiting loved ones. You will work as one of the family team based primarily in the prison's visitor centre, but also across the visits hall, play area and tea bar to provide a safe and welcoming environment, and provide advice, support and information to friends and families visiting the prison. 

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

To be successful in this role you will have empathy and understanding of working with families in challenging circumstances, ideally involving prisoners and or their families. You will also have excellent organisational skills and the ability to manage a demanding workload. 

You will support colleagues in Pact’s family work, have some IT skills and may even have knowledge of safeguarding and child protection. You'll be used to dealing with people from all sorts of backgrounds and working in partnership with different agencies and organisations. In short, you're a real 'people person' who will roll their sleeves up, work hard and add value to the visits centre team in any way that's needed.