Job Details
Workshop Foreman
ABM
Overview
We are seeking a customer-focused and hands-on Workshop Foreman to lead the day-to-day operations of our service workshop.
Competitive
Full time, Permanent
(42 hours per week, Monday to Friday)
ABM, London Gatwick Airport
Key information
This role combines technical oversight with team coordination, ensuring high standards of service delivery and client satisfaction.
About the role
Customer Service & Client Relations
- Act as the primary point of contact for all customer service and workshop-related inquiries.
- Liaise with clients to provide timely updates, manage expectations, and resolve service-related issues.
Workshop Operations
- Coordinate workshop loading in line with client requirements and operational capacity.
- Allocate tasks efficiently to engineers based on skill sets, availability, and job priority.
- Actively participate in technical tasks, providing hands-on support and leadership.
Compliance and Documentation
- Implement and maintain the Truck File programme for accurate service documentation and regulatory compliance.
- Conduct regular quality checks on service records and completed work.
Cost Control
- Monitor and manage parts expenditure to ensure cost-effective operations without compromising quality.
New Staff Rail Discount Scheme
The new scheme provides a 25% discount for airport workers on travel within the Staff Travel Area, on journeys starting or ending at Gatwick Airport Station. Tickets can now be purchased online, via a dedicated website for airport staff.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Requirements
- Proven experience in a workshop or service management role, ideally within the automotive or commercial vehicle sector.
- Strong leadership skills with experience managing technical teams.
- Hands-on technical expertise in vehicle servicing and repairs.
- Proficient in service documentation systems (e.g., Truck File).
- Excellent communication skills with a customer-focused approach.
- Financial awareness for managing budgets and controlling costs.
- Relevant technical qualifications (e.g., City & Guilds NVQ Level 2 in Mechanical Commercial Vehicles or equivalent).
- Team-oriented mindset with strong interpersonal skills.
- PCV/HGV License – highly desirable.
- Advanced diagnostic skills and knowledge of DVSA standards – desirable
Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed