Reporting to the Owner Accounts Team Manager, you’ll be the friendly voice at the end of the phone for owners across up to ten Haven Parks. From annual site fees and caravan running costs, to payment queries, special payment arrangements and closing accounts when owners leave park, you’ll play an important role in delivering a smooth, supportive experience during moments that really matter.

• Support owners with site fee arrangements, payment queries and account questions, using a patient, understanding and professional telephone manner.
• Manage credit control and outstanding debt collection for up to ten Haven Parks, following our credit control procedures.
• Administer special payment arrangements and support owners experiencing financial difficulties, working closely with Park teams.
• Process Owner leaving forms, close accounts and manage refunds and payments in a timely, accurate way.
• Deliver exceptional customer service, ensuring owners receive the right information and their expectations are exceeded.
• Handle enquiries from owners and liaise with Park and Management teams where appropriate.
• Contribute ideas to help us improve our systems, processes and the overall owner experience.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: resourcingteam@bourne-leisure.co.uk.

• Excellent interpersonal and communication skills, with a patient and understanding approach.
• Highly organised with meticulous attention to detail.
• Proficient in Microsoft Excel and Word, with a keen interest in improving systems and bringing fresh ideas.
• Ability to problem solve, prioritise and multi task effectively.
• A committed team player who is happy to offer help during busy periods without being prompted.
• Able to work independently without constant supervision.
• A strong work ethic and a responsible approach to handling personal data.
• Knowledge of Haven or previous experience in a similar accounts, credit control or customer service role would be desirable, but is not essential.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.