Would you like to join our Children's Business Support team, your primary focus being Children and Family Centres.  Working in a friendly and welcoming team you’ll provide vital senior administrative support to the service. This is a full time, permanent, working 37 hours per week Monday to Friday. You’ll have flexibility in hybrid working being both office based, at York House or working remotely from home to suit your needs and that of the service.

As an experienced Admin and Business Support Officer, you’ll offer support to the Team Leader and provide on site contact for Business Support and other staff. You’ll be responsible for ensuring staff cover and resolve a range of complex and basic queries, via telephone, email, and face to face.

You’ll join a friendly team, with a range of skills, that you’ll be guiding and supporting.

You’ll be part of a team responsible for providing a quality reception service within our 12 Children and Young Person Family Centres, ensuring all Business Support tasks are carried out to a high standard, including minuting complex meetings, developing and training staff, providing excellent customer care and importantly addressing issues as they arise.  All with the support of the Team Leader and Business Support Manager.

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. 

You’ll have a high level of communication skills enabling you to liaise with colleagues and external clients in a confidant and professional manner. You’ll have a sound understanding for the importance of excellent customer care and be able to implement this when resolving complex enquiries. You’ll use your organisational skills, be able to work well under pressure and effectively manage your own workload with little direction. Using your proficient IT skills and attention to detail, you’ll maintain databases to ensure data is complete, accurate and up to date. With tenacity and a creative approach, you’ll be able to analyse data/information and provide effective and innovative solutions.