This is a fantastic opportunity to join Adult Social Care Services and play a key role in improving lives. 

The various teams across the service are dedicated to adult’s social care to support the most vulnerable people in Leicester. As the service is large, the work is varied and we have many different locations across the city, you’ll have the opportunity and exposure to learn new skills and build on your experiences.

This is a career graded post (LG Band 03 - LG Band 04). Appointment to a level will depend on the outcome of the selection process and experience of the successful candidate. Dependent on availability of work / vacancy at a higher level, progress will be by satisfactory performance, agreed at annual Appraisals and through on-going supervision.

• You’ll ensure the service runs smoothly by responding to face-to-face enquiries, answering the telephone, responding to emails; resolving enquires in an efficient way.
• You’ll be responsible for maintaining accurate electronic filing systems to ensure all records are up-to-date and remain confidential as well as process payment of orders / invoices or payments direct to individuals. 
• You may support meetings by taking notes / minutes, cover reception duties and switchboard services.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. 

• You’ll have some experience of carrying out administration tasks, supporting meetings as well as have a good understanding of the importance of customer care. 
• Using good verbal and written communication skills, you’ll provide excellent customer service when resolving and responding to a variety of enquiries. 
• With strong organisational skills, you’ll be able to work under pressure, in a fast-paced environment; ensuring telephone enquiries are answered in an efficient manner. 
• You’ll have proficient IT skills to carry out general administrative tasks, maintain records and databases and produce simple reports to aid service delivery. 
• Working with speed, accuracy, and high attention to detail, to deliver a high-quality frontline service.