Job Details

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices.

We are a small team who works closely together to make sure we are providing the best support to the individuals who use our service. Our staff team spend time getting to know everyone they work with and changes lives for the better.

Sometimes the work is challenging, however, we are supportive team and work together to find creative solutions. You will find that here at Waymead every day is different.

The team will provide service specific training such as fire safety and first aid. You will have access to excellent training opportunities to develop your professional skills and interests.  

Key responsibilities

• To support the management team at Waymead Short Term Care and Bracknell Day Service.
• Managing shared inboxes and responding to enquiries from staff, providers, guests, families, and partner agencies.
• Maintaining accurate records, case files, and databases (such as LAS, care management systems).
• Updating spreadsheets, logs, and trackers for referrals, safeguarding alerts, provider issues, and performance metrics.
• Preparing and distributing agendas, minutes, and action logs.
• Logging and tracking compliments and complaints.
• Handling telephone calls and email enquiries from the guests, families, external agencies, and professionals in a clear and compassionate way.
• Supporting with internal audits and inspections by gathering evidence and preparing reports.
• To perform any other duties/tasks as may be necessary and compatible with the nature of the post.  

Our values

At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you. 

Reasonable adjustments

We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.

Are you an organised, proactive, and detail-oriented individual looking to make a real difference in your community? Join our dedicated team who help our most vulnerable guests enjoy their stay at Waymead Short Term Care and provide a much needed respite for their families.

The Waymead office is located within the service where vulnerable adults access respite. It is therefore essential that you have experience and confidence in working alongside people with learning disabilities and autism.

As an Administrative Assistant you will provide comprehensive support to the team, including minute-taking for key meetings, taking telephone calls, managing correspondence, maintaining records, handling finances, and supporting internal systems such as LAS and SharePoint.