We are recruiting an Adoptions Coordinator for our Rehoming and Fostering team at our rehoming, advice and behaviour unit in Sheffield.

• You will be an excellent communicator and have experience of working in a client facing role in a similar, animal-related environment.
• You will have good knowledge of pet welfare as this is required to ensure the adoption process is successful. 
• You will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders.  
• You will be able to make decisions when under pressure and possibly, at times, without input from others. 
• You will have a problem-solving mindset which allows you to pragmatically look for solutions to issues. 
• You need to prioritise, especially when it comes to making decisions on the adoption of pets and ensure you adopt a high attention to detail. 
• You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience.
• You will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues. 
   

• Demonstrable understanding and experience of matching considerations for pets and homes. 
• Experience working or volunteering in a pet welfare role. 
• Working knowledge of cat, dog, and small animal behaviour. 
• Significant experience in delivering high level customer service in a fast paced and often emotional environment.  
• Good questioning skills with the ability to gather information and distil the important points. 
• Experience of building relationships and rapport with customers. 
• High standard of verbal and written communication. 
• Good literacy and numerical skills. 
• Proven decision making ability.  
• Strong administration skills, including the use of computerised.  
• Current full driving licence. 

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.