You’ll work with our customers and partners to provide an effective response and resolution to anti social behaviour and complex tenancy and lease breaches within our neighbourhoods.

• Work closely with our partners, including local authorities and the police.
• Make sure that customers are supported, our neighbourhoods are safe and where our customers want to live.
• Take a lead on complex and challenging situations, ensuring that the right interventions are in place to support our customers.
• Ensure that anti social behaviour, tenancy and lease breaches are seen through all the way to resolution.
• Guide and support our Housing Services Coordinators with lower level cases, you’ll then take a lead on neighbourhood wide issues.
• Prepare for and represent Thirteen at court hearings.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

If you would like to talk more about the role, please contact Andy Elvidge, Housing Services Manager on: 07733 314348 for an informal discussion.

• You’ll have fantastic experience in an enforcement or compliance background.
• Someone who delivers an outstanding customer experience that will turn our customers into real fans of Thirteen.
• Comfortable with handling challenging conversations, whilst being respectful and considerate.
• Easily builds relationships with customers and colleagues. You’ll also be able to influence, negotiate and challenge.
• Delivers a quality customer experience that’s convenient and responsive to our customers, ensuring that vulnerable customers are supported.
• Anti Social Behaviour is a key customer driver. You’ll ensure that we respond to customers in a timely manner, and we meet their expectations.
• You'll need a full UK driving licence and access to a vehicle during working hours.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.