Job Details

At Blue Cross, we are ambitious and the work carried out by our Centres is key in achieving our strategy and ensuring that ultimately, we help more pets.

This is a wonderful opportunity to join Blue Cross to lead a team in ensuring a high level of client care, efficient and connected decisions relating to pet welfare, and the delivery of high quality rehoming services.

This is a full time role working 37.5 hours per week on a rota which includes weekends and bank holidays. Occasionally, you will be expected to carry out night checks or stay in on site accommodation overnight when the resident team members are either not working or away for a period of time. These duties are organised on a local rota and shared between all members of the team.

On a day to day basis, you will be leading your team and ensuring the smooth running of the refill and adoption stages of our rehoming services. You will work closely with operational colleagues to ensure we have a pipeline of new pets and pool of adopters ready for a pet.

The refill and adoption stages of our rehoming services is critical, so this role will see you working closely with your team and colleagues with a strong focus on finding the right homes for pets as efficiently as possible and refilling to optimise caseloads for our Pet Welfare Assistants. While delivering robust rehoming services are important to us, so is the client experience and it will be up to you to ensure that we monitor and continually look for ways to uphold and improve our client journey.

For many, the Centre will be the ‘public face’ of Blue Cross so you will need to ensure that your team put client service is at the heart of every interaction, this includes making sure public areas and facilities are welcoming and engaging and that administration of the admission and adoption process complies with internal processes and compliance legislation such as General Data Protection Regulation (GDPR).

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

• Experience of working in a rescue welfare environment. 
• Significant experience of managing a team. 
• Significant experience in delivering high level client service in a fast paced environment. 
• Experience of developing, mentoring, and coaching operational teams. 
• High standard of verbal and written communication. 
• Proven decision making ability. 
• Understanding of and ‘hands on’ experience of pet care.  
• Current full driving licence. 
• Ability to demonstrate, understand and apply our Blue Cross Values.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.