Would you like to work at the heart of your local community? 

• Assist in the management of the shop operations
• Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
• Actively promote Scope and its services within the community. 
• Support the shop manager to drive sales and effectively manage stock. 
• Support our online selling with identifying suitable items and listing on online selling platforms.
• Be an excellent role model and create a positive environment so that volunteers feel motivated and valued. 
• Promote customer service best practice, giving guidance, feedback and coaching to volunteers. 
• Help the team deliver excellent customer service.
• Deputise for the shop manager in their absence.
• Cover other local shops when necessary. 
• Keep the shop safe, clean and welcoming to customers, with attractive stock displays, according to Scope’s shop standards. 
• Keep the back of house safe and pleasant for volunteers. 

We welcome applications from people with lived experience of disability and from all backgrounds. 

• Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments
• Experience working in a target-driven environment, with a focus on achieving sales or performance goals
• Experience of working in a fast paced environment
• A team player with strong work ethic
• Strong communication and interpersonal skills 
• IT literacy and numeracy skills

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.