Join us as an Assistant Shop Manager in our Summertown shop in Oxford and become an ambassador for our charity!

You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so previous experience of charity retail would help you hit the ground running.

Full training will be provided, we are keen to work with people that have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and the capability to manage volunteer teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives in these areas

• Assisting the Shop Manager in maintaining the day-to-day operation of the shop.
• Planning and managing deliveries and collections.
• Assisting in the managing and maintaining the staff and volunteer’s rotas to ensure adequate cover is provided during trading hours, to make sure days off, leave and possible sickness are covered.
• Assist in managing the team of staff and volunteers in the day to day running of the shop.
• Operate the agreed stock rotation system, regularly updating stock to keep the offer fresh.
• Operate the agreed pricing structure to maximise profits from the sale of donated goods.
• Ensure high value stock items are identified and recorded, and, when appropriate, are transferred to the Retail Office for e-commerce and auction sales.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact recruitment@helenanddouglas.org.uk if you require any adjustments during the recruitment process.

• Educated to General Certificate of Secondary Education (GCSE) level or equivalent (Grade C, 5 or above in English and Maths).
• Some supervisory experience.
• Experience in a customer-facing environment.
• Experience of managing and training people.
• Basic administration and cash-handling skills.
• Computer literate.
• Good communication skills.
• Excellent customer service skills.
• Team player, motivated, and committed to success.

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.