To provide high‑quality housing‑related support to residents living in supported accommodation. The role focuses on tenancy sustainment, rent collection, support planning, safeguarding, and partnership working, with no personal care duties. Bank Support Workers provide flexible cover across services as required.

• Deliver housing‑related support to residents in line with service requirements
• Complete support plans, risk assessments, and outcome reviews
• Support residents to maintain their tenancy, including budgeting, rent payments, and understanding tenancy conditions
• Monitor rent accounts and support residents with arrears prevention and repayment plans
• Promote independence and empower residents to develop life skills
• Liaise with external agencies including Probation, Local Authorities, Housing Teams, Health Services, and Community Organisations
• Record all interactions, incidents, and updates accurately on internal systems
• Respond to safeguarding concerns in line with policy
• Maintain professional boundaries and confidentiality at all times
• Contribute to a safe, clean, and well‑managed accommodation environment
• Work flexibly across shift patterns to meet service needs

What We Offer

• Flexible bank hours (8 to 22 per week)
• Supportive management and structured reporting
• Opportunities for ongoing training and development
• A varied role supporting vulnerable individuals to achieve independence

To apply

Please email your CV and provide your contact details and relevant experience to: HR@alphaparklimited.com

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

Essential Criteria

Experience

• Minimum 3 years’ experience in supported housing, homelessness services, or related support roles
• Demonstrable experience of:
  • Tenancy sustainment and managing licence/tenancy compliance
  • Rent collection, arrears prevention, and repayment planning
  • Support planning, risk assessments, and outcomes monitoring
  • Working with individuals with complex or multiple needs
  • Multi‑agency liaison (Probation, Local Authority, Health, Community Services)
• Experience maintaining accurate, timely case notes and incident reports

Qualifications and Compliance

• Enhanced DBS (required)
• Right to work in the UK
• Access to own transport and ability to travel between properties
• Good understanding of safeguarding, confidentiality, and professional boundaries

Knowledge

• Understanding of supported housing frameworks (including exempt accommodation)
• Knowledge of housing rights, tenancy/licence agreements, and resident responsibilities
• Awareness of risk management, safeguarding procedures, and escalation pathways
• Understanding of rent accounts, Housing Benefit/UC housing element, and arrears processes

Skills and Abilities

• Ability to build positive, professional relationships with residents
• Strong communication skills (written and verbal)
• Ability to manage a small caseload independently
• Confident in completing structured support plans and risk assessments
• Able to de‑escalate challenging behaviour and maintain calm, professional conduct
• Competent in using digital systems for recording, reporting, and communication
• Strong organisational skills and ability to prioritise workload
• Ability to work flexibly across shift patterns (8am to 4pm, 10am to 6pm, 2pm to 10pm)

Desirable Criteria

• Training in safeguarding, health and safety, or housing legislation
• Experience working with probation‑linked residents or those on licence
• Knowledge of trauma‑informed practice
• Experience supporting residents with budgeting, life skills, and community integration

Personal Attributes

• Reliable, punctual, and consistent
• Professional and confident in decision‑making
• Empathetic but firm with boundaries
• Solution‑focused and able to work under pressure
• Committed to promoting independence and positive outcomes