Would you like to showcase your excellent organisational and communication skills as part of our small friendly and welcoming Bookings and Membership team? 

• Providing outstanding customer care (whether by phone, email, online chat, or in person).
• Assisting visitors with bookings, memberships, and event enquiries.
• Processing group bookings, memberships, renewals, and charity ticket requests.
• Offering supportive guidance to those with limited digital skills.
• Managing hotel ticket enquiries, setting up coupon codes, and overseeing invoicing for group visits.
• Providing admin support to the team using Microsoft Outlook, Word, Excel, and our ticketing systems.
• Helping at evening and weekend events as part of the team.
• Ensuring the smooth running of office routines, from post to stationery supplies.

• You will be a natural, friendly, people person with excellent communication skills and a warm, confident phone manner and able to extend first class customer service to our customers.
• You should be highly organised and proactive with experience of working under pressure and to deadlines. You will be proficient in Microsoft Outlook, Word and Excel applications. Previous experience in using booking or membership databases would also be an advantage.
• Experience working with bookings, memberships, or ticketing systems would be a bonus (but we can train the right person).  
• You must be flexible and happy to work weekends and occasionally extra hours.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.