This role is offered as a zero hour contract.

You will be expected to live within commutable distance of Sherman Theatre.

• Display a good knowledge of events, prices, packages, promotional offers, activities in the building and programme changes in order to provide a comprehensive, efficient service.
• Listen actively to customers, gather feedback and follow company protocols and procedures, referring up as necessary.
• Accurately record customer data in order to enable monitoring of customer trends and behaviour.
• Encourage customers to join the Sherman Theatre’s mailing list.
• To open and lock the building including operations of alarms.
• Maintain the security of all keys for the building, keeping an accurate record of all keys signed out.
• Follow protocols for data entry and telephone switchboard operation.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

We want Sherman Theatre to be accessible to all and so it’s hugely important to us that our team at the theatre reflects the communities we serve across the city and beyond. We therefore particularly welcome applicants from diverse ethnic communities and Deaf and or deaf and disabled communities who are currently underrepresented within our team. Our building is accessible both Front of House and backstage.

• Strong customer service experience.
• Experience of working with computerised sales systems, preferably a Ticketing system.
• Experience of cash handling and reconciling income.
• Flexible with working hours, including evenings and weekend.
• Fluent Welsh speaker is desirable.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.