Job Details

To support the strategic management of the organisation and to ensure the smooth running of the business on a day to day basis. 

To provide leadership, management and support to all stakeholders. To be innovative and drive forward quality in standards, by leading and developing teams in the delivery of exceptional service and continuous improvement. 

Service Provision 

• Support and lead the delivery of services, with the General Manager and Site Managers, to meet the needs and exceed the expectations of customers within remit. 
• Ensure effective monitoring of contracts and maintain them to company standards within specification. 
• Build strong relationships with customers and ensure that teams follow suit, in accordance with their roles. 
• Help with, and ensure teams react in a timely manner to, any issues that arise, support their resolution within the scope of the contract(s). 
• Monitor the delivery of key performance indicators (KPI) and deliver improvement through teams. 
• Identify customer service needs, propose and implement relevant solutions. 

People Leadership and Development 

• Build and sustain a high performing team, by providing clear direction, strong leadership and focused targets. 
• Create internal succession and contingency plans and oversee recruitment, ensuring adequate headcount in your division.  
• Lead the performance cycle, ensuring team is supported, appraised and developed.  
• Manage poor performance, long-term sickness and employee relations matters appropriately, and follow relevant HR procedures. 
• Identify training needs and liaise with relevant Training and/or Learning and Development Manager. 

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com . We're here to help!

Essential Criteria: 

• A full, clean driving licence. 

Desired Qualifications: 

• School leaving standard qualifications in Maths and English; or an appropriate standard to meet the needs of the role. 
• A management qualification or appropriate relevant experience. 

Desired Experience: 

• Experience within the relevant industry, or a similar environment. 
• Multi-site management experience. 
• Up to date understanding of legislation relevant to the role. 
• A minimum of four years’ experience of leading teams at middle-management level. 
• Experience working within a results-oriented environment. 
• Proven experience within an outsourced setting. 
• Experience of project management, strategic planning, implementation and delegation skills. 
• Time spent in a customer service environment. 

Desired Skills: 

• IT literate including knowledge of Word, Excel and Outlook. 
• Proven empowerment skills; well-developed influencing skills. 
• Good communicator, able to convey information in a clear, simple and warm manner. 
• Excellent leadership and management skills. 

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.