Job Details

The Woodland Trust is looking for a Business Applications Analyst to help us ensure optimal performance, continuous improvements, system administration and integration of organisations business applications with a strong focus on Customer Relationship Management (MS Dynamics 365)

Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities.

• You’ll manage system configurations and customisations to ensure secure and efficient application use.
• You’ll provide first and second-level support to end users resolving application-related issues and deliver documentation to enhance user understanding and define clear administrative processes.
• You’ll maintain the ticketing system to manage and track user support requests.
• You’ll oversee the integration of various applications to ensure seamless data flow and process automation by resolving related issues.
• You’ll perform regular audits, updates and run technical routines (SQL scripts) and monitor applications to maintain and optimise system performance.
• You’ll identify areas for system enhancements and collaborate with stakeholders to implement changes.
• You’ll work closely with the Business Applications Manager, vendors and internal IT teams to ensure effective application support and maintenance.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button. 

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and or disabled, we particularly encourage you to apply.

• You have an enthusiasm for the environment and share our core values. Grow Together, Explore, Focus and Make it Count.
• Experience supporting and optimising business applications and integrations within a complex organisational environment.
• Experience providing first and second-level user support including troubleshooting application issues and delivering training.
• Understanding of best practices in application monitoring and technical management.
• Experience working with Microsoft Dynamics 365, Power Apps, Power Automation and other tools within the Microsoft Power Platform.
• Knowledge of how to leverage strong verbal, visual and written communication. With the ability to collaborate and communicate effectively with vendors and internal and external stakeholders.

If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.