Job Details
Business Applications Analyst
Woodland Trust
Latest Job
Expires in 1 days
Overview
The Woodland Trust is looking for a Business Applications Analyst to help us ensure optimal performance, continuous improvements, system administration and integration of organisations business applications with a strong focus on CRM (MS Dynamics 365).
£40,170 to £42,170
per year
Hybrid
This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.
Key information
The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
About the role
• You’ll manage system configurations and customisations to ensure secure and efficient application use.
• You’ll provide first and second-level support to end users resolving application-related issues and deliver documentation to enhance user understanding and define clear administrative processes.
• You’ll maintain the ticketing system to manage and track user support requests.
• You’ll oversee the integration of various applications to ensure seamless data flow and process automation by resolving related issues.
• You’ll perform regular audits, updates and run technical routines (SQL scripts) and monitor applications to maintain and optimise system performance.
• You’ll identify areas for system enhancements and collaborate with stakeholders to implement changes.
• You’ll work closely with the Business Applications Manager, vendors and internal IT teams to ensure effective application support and maintenance.
• You’ll generate reports and insights from business application to support decision making and strategic planning.
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Requirements
• You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
• Experience supporting and optimising business applications and integrations within a complex organisational environment.
• Experience providing first and second-level user support including troubleshooting application issues and delivering training.
• Understanding of best practices in application monitoring and technical management
• Experience working with Microsoft Dynamics 365, Power Apps, Power Automation and other tools within the Microsoft Power Platform.
• Knowledge of how to leverage strong verbal, visual and written communication. With the ability to collaborate and communicate effectively with vendors and internal and external stakeholders.
• Qualified in SQL and data analysis.