The Business Change Manager is a key delivery role within the Police Digital Service (PDS), responsible for leading the planning, coordination and embedding of business change activities across national programmes and Police Digital Service internal initiatives.

Working with forces, programme teams and multi-agency stakeholders, the post holder ensures that people, process and cultural change are understood and managed effectively so that new capabilities transition smoothly into operational service.

The role acts as the primary point of contact for allocated forces and programmes, supporting readiness, engagement, adoption and benefits realisation, and ensuring that national change activity is delivered consistently and professionally.

All applicants must be eligible to undergo Non Police Personnel Vetting Level 3 and Security Check (SC) vetting clearances. Successful applicants will require Non Police Personnel Vetting Level 3 clearance to have been cleared before starting with Police Digital Service.

• Lead the delivery of business change activities across assigned programmes and initiatives, ensuring alignment with programme objectives.
• Produce and maintain business change artefacts including impact assessments, readiness assessments, change plans and go-live approaches.
• Support forces through all stages of deployment and transition, ensuring new capabilities embed effectively into business-as-usual.
• Act as the main business change liaison for designated forces, building strong operational and strategic relationships.
• Coordinate force onboarding, readiness activity, and stakeholder engagement to ensure alignment and preparedness.
• Lead business change impact analysis, user needs assessment and process mapping to inform decision-making.
• Work with communications and learning functions to develop tailored engagement materials and training approaches.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button. 

We are committed to equal opportunity for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities.

• Proven experience delivering business change within digital or transformation programmes.
• Experience in multi‑agency or complex environments, ideally policing, public sector or law enforcement.
• Strong understanding of change methodologies (for example ADKAR and Prosci).
• Demonstrable stakeholder management and communication capability.
• Strong analytical and written communication skills.
• Strong digital literacy, including Microsoft 365.

Please note, we may choose to close the advert early if we receive a high volume of applications for this role so please endeavour to to complete your application as soon as possible.