You’ll report to the Customer Experience Manager and be responsible for leading the onsite customer experience team to deliver a strong and profitable Front of House operation, ensuring the cost effective and customer focused range of services are consistently provided to the highest standards. 

• Costs – To help lead a team that will deliver and exceed targets, and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximise sales and minimise costs
• Culture- To help build a positive, forward thinking, innovative and customer-focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce.
• Customer – To ensure the customer is at the centre of everything we do, that the wider team have continuous awareness of this and will strive to deliver and exceed all customer’s expectations.
• Ambassador – To help build and protect key relationships with customers, promotors, external suppliers and internal colleagues 

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email recruitment@atgentertainment.com for a confidential discussion. 

To apply

Scope applicants use this link to apply

We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.

Essential  

• Experience of leading a team to maximise sales and consistently achieve targets 
• Experience of managerial role in the hospitality or tourism sector
• Ability and confidence in managing a diverse team, treating different views with discretion and diplomacy.
• Excellent verbal communication skills.
• Creative problem solver and confident decision maker
• Experience of working in a fast-paced environment, managing multiple tasks at once.
• Proactive and flexible attitude, particularly in approach to working hours.
• Ability to effectively prioritise
• Positive and solution focused, with ability to think creatively to drive revenue and reduce costs.
• Enthusiasm for/interest in theatre and the work of ATGE, and ability to positively and pro-actively engage with all staff at all levels.
• Absolute attention to detail
• Excellent IT skills 

Desirable

• First Aid qualification
• Experience of delivering training