As Family Support Worker, you will provide support to families visiting loved ones in the Visitor Centre. Visitor centre services include play and children’s services and a catering service. You will be based primarily in the prison's visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.

Working as a member of the Family Services team, you will work across all areas of the service, primarily in the visitors centre, but also across the visits hall, play area and tea bar in order to provide a safe and welcoming environment, and provide advice, support and information to friends and families visiting the prison.

You will develop and maintain positive relationships between prisoners and their loved ones, with the aim of reducing the likelihood of prisoners reoffending through supporting and maintaining family contact. 

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

We are an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a six month probationary period, verification of identity and proven right to work in the United Kingdom, satisfactory references from previous employers covering a three year period, declaration of any unspent criminal convictions and where appropriate a satisfactory risk assessment, Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

• Experience and understanding of working with families in a challenging environment, ideally involving offenders and or their families. 
• Excellent organisational skills and the ability to manage a demanding workload. 
• Ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding and child protection practice.
• Excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.